2026 Pensions Administration Industrial Placement Programme, Croydon

Length of programme: 13 months: 29 June 2026 – 31 July 2027 (fixed programme dates)

Location:  Croydon

Entry Requirements:

• You will be in full time university study and be on track to graduate in 2028
• Available for full time work from 29 June 2026 – 31 July 2027 (fixed programme dates)
• We are not able to provide visa sponsorship for this position and therefore you will need to be able to work in the UK without the need for visa sponsorship now or in the future.

Working in Pensions Administration at Isio

Pension schemes are part of the backbone of the UK savings industry – relied on by millions of people to provide a reliable and secure income in retirement.

Isio’s third-party pensions administration team is founded on excellence. We support our clients in providing the best possible experience for their employees and pension scheme members. We use powerful proprietary technology and our experienced teams to manage the operation of pension schemes effectively.

Pensions Administration is a key growth area for Isio and this Industrial Placement programme offers the opportunity to get more insight and build valuable experience of both technical pensions knowledge and effective workplace skills.

From day one you will be part of our support team that provides a first-class customer service to pension scheme members.

You will be involved in providing the administration services to a portfolio of pension scheme clients that range in size.

You will be trained how to manage all day-to-day activities across your allocated client portfolio as well as helping to deliver reports and ad-hoc projects.

Success in the placement may well lead to an offer to start a career in Pensions Administration after you complete university without needing to apply.

What will the role entail?

Data Management & Benefit Administration

• Maintain accurate member records through cloud-based administration systems
• Execute member lifecycle processes (transfers, retirements, etc) in compliance with regulatory guidelines
• Perform benefit calculations and validate data integrity under senior supervision

Member Engagement & Support

• Deliver timely responses to member enquiries via email, phone and post in line with service level agreements
• Provide clear, jargon-free guidance on pension benefits while demonstrating empathy

Team Collaboration & Innovation

• Manage caseloads effectively to meet team processing targets
• Engage in knowledge-sharing sessions with colleagues and mentors

Professional Development

• Complete mandatory training programmes within specified deadlines
• Apply technical knowledge practically through supervised casework
• Pursue self-directed learning to understand end-to-end pension administration processes

What we’re looking for

Essential

• Numeracy & Literacy: GCSEs (or equivalent) in Maths and English (Grade C / 4 or above)
• IT Proficiency: Confidence in Microsoft Office (e.g. Excel, Word, Outlook)
• Customer Service Enthusiasm: strong interpersonal skills with a passion for helping others
• Communication: strong spoken and written communication skills with the ability to actively listen to others
• Team Player: Collaborative mindset, willing to support colleagues and learn from feedback
• Attention to Detail: Ability to follow processes meticulously and identify improvements
• Adaptability: Eagerness to learn new systems and adapt to changing priorities

Desirable

• Prior customer service experience in a fast-paced, target driven environment (any sector)
• Familiarity / experience of working in an office environment

What you can expect in return

• A competitive salary 
• Development and training opportunities to support your career ambitions throughout your time with us
• A friendly, and supportive team who will help you to deliver your best work
• Excel and secure a direct offer for Isio’s 2028 Graduate Programme!

You can find out more about us and the benefits we offer here Isio – Careers & Benefits

About Isio

Isio was ‘born’ in 2020 from the sale of KPMG UK’s Pension Practice to a private equity firm. An industry-leading challenger, we provide diverse expertise spanning Pensions, Investment, Benefits and Wealth to give clients an integrated experience.

Isio is built by challengers, innovators and forward-thinkers, grounded around a vision which strives to deliver greater financial confidence for everyone. We empower and develop those who join us – valuing curious minds and giving people the freedom to outperform. Known and respected for our agility, we harness specialist experience, bold thinking and the desire to push the boundaries of what we can achieve for our clients, from small to blue chip, public to private.

At Isio, we are committed to fostering an inclusive, equitable and diverse workplace, in which our colleagues feel they belong, regardless of background or difference. We uphold the values of respect, fairness, and inclusion in our actions and decisions. We believe that by adhering to these principles, we will create a stronger, more innovative, and supportive environment for all, as well as ensuring that the advice and support we provide to our clients is more creative, more insightful and leaves a lasting impact.

We have offices across the UK and many of our roles offer a hybrid, flexible approach to work to help create a work-life balance that works for you. Isio Group is an equal opportunities employer and we welcome applications from all suitably qualified candidates.

If you think you may require a reasonable adjustment to be made for any reason at any stage of your recruitment process, please email hrearlycareers@isio.com

What’s next?

Click on ‘apply’ below and follow the simple application process online.