Senior Pensions Administration Manager

As a Senior Pensions Administration Manager at Isio, you will lead a team of pensions administrators to deliver exceptional service to clients and scheme members across Manchester. You will ensure accurate and timely processing of pension scheme tasks, compliance with regulatory requirements, and continuous improvement processes. This role is pivotal in maintaining Isio’s reputation as a trusted partner in pensions administration and driving operational excellence, whilst supporting your team in their professional development journey with Isio.

This role is based in our Manchester city centre office with a hybrid workstyle.

What does the role entail?

• Manage, mentor and motivate a team of pensions administration managers, fostering a culture of collaboration and high performance. You will conduct regular performance reviews, identifying training needs, and support professional development.
• Work with HR to manage recruitment, development under and over performance of the teams.
• Monitoring the performance of the team against agreed Service Level Agreements (SLAs) and taking steps to maintain high levels of service as required.
• You will be the key contact for clients and trustees, working closely with the CRM building strong relationships, and for scheme members, acting as a point of contact to address any concerns.
• Manage any project work (such as annual pension increase exercises) as well as ad hoc projects (such as GMP reconciliations/equalisation) including liaison with Isio’s wider specialist teams and/or our project support team, as well as external third parties, as necessary. Work closely with the project time to ensure correct charging takes place.
• Supporting the transition and implementation of new schemes into your team.
• Overseeing the accurate delivery of high-quality work by the team.
• Reviewing and presenting reports to Clients and Trustees
• Working closely with other Senior Managers to ensure a consistent way of working across the business.
• Coordinate change initiatives and contribute to the efficiency and financial performance of the team.

What we’re looking for

• Strong experience of working on DB and DC pension schemes (DB experience is essential for the role).
• The ideal candidate is expected to have experience working as a pensions administration manager.
• Excellent communication and interpersonal skills.
• Experience of using Microsoft Office, Word and Excel applications.
• Strong numerical skills.
• Excellent client-facing and problem solving abilities.
• Ability to manage competing priorities in a fast-paced environment
• Proven track record of motivating a team to deliver high quality output.

What you can expect in return

• A competitive salary and market leading bonus scheme with stretch targets for high performance
• Study support to help you achieve professional qualifications, with salary increases for exam passes
• Development and training opportunities to support your career ambitions throughout your time with us
• A friendly, and supportive team who will help you to deliver your best work

You can find out more about us and the benefits we offer here Isio – Careers & Benefits

What’s next?

Click on the ‘apply’ and follow the simple application process on-line.

At Isio, we are committed to fostering an inclusive, equitable and diverse workplace, in which our colleagues feel they belong, regardless of background or difference. We uphold the values of respect, fairness, and inclusion in our actions and decisions. We believe that by adhering to these principles, we will create a stronger, more innovative, and supportive environment for all, as well as ensuring that the advice and support we provide to our clients is more creative, more insightful and leaves a lasting impact.

We have offices across the UK and many of our roles offer a hybrid, flexible approach to work to help create a work-life balance that works for you. Isio Group is an equal opportunities employer and we welcome applications from all suitably qualified candidates. If you think you may require a reasonable adjustment to be made for any reason at any stage of your recruitment process, please email hrrecruitment@isio.com