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Senior Pensions Administrator

At Isio, our purpose is to create better outcomes for our people, our clients and society. We are a people-first business and we’re committed to helping our colleagues gain a wide variety of experience, significant development opportunities and progression through the business.

Our Pensions Administration Team

We provide a friction-free pensions administration journey for our clients and their members. We have a simple philosophy that underpins our success. We believe that by creating the right blend of human touch and state-of-the-art technology, we’ll deliver the best possible experience for every member on their road to retirement and beyond.

What’s the role?

Pensions Administration is the heart of our trustee services and as a people-first business, we are seeking caring, motivated and technically competent Senior Pensions Administrators to join our team in our satellite office in Bristol.

You will be responsible for the service provided to a portfolio of pension scheme clients that range in size and type, although we predominantly service Defined Benefit schemes. You will manage all day-to-day activities in relation to your portfolio, as well as supporting the team with their training and development needs.

Key responsibilities

• Take responsibility for all work to ensure delivery is of a high standard and is in accordance with client Service Level Agreements.
• Process member events within deadlines ensuring compliance with Isio’s standards as well as scheme rules and legislation.
• Peer review and check work to ensure it is of a high standard and compliant with scheme rules and legislation.
• Communicating with members, trustees and other third parties.
• Provide support and share knowledge across the team.
• Maintain a culture which reflects Isio’s behaviours and values, putting our people and our members at the heart of all activities.
• Attend and present at both internal and external meetings (including Trustee and/or client meetings).
• Keep up to date with any changes impacting your portfolio or schemes.
• Take responsibility for ad hoc projects ensuring all deadlines are met and quality is of a high standard.
• Identify non-core fee projects and ensure these are raised with the client in a timely manner.
• Be positive and professional at all times and build strong relationships with others.

Key skills and experience

• Experience – an experienced senior pensions administrator with relevant experience and knowledge of delivering administration services to Defined Benefit pension schemes.
• Excellent customer service focus with the ability to assess client needs, build relationships and manage expectations.
• A great communicator - the ability to communicate with clients, members and colleagues with impact and credibility.
• Enthusiasm and motivation – a unwavering desire to solve problems and deliver excellent customer service.
• Excellent time management – the ability to manage multiple tasks and consistently deliver to deadlines.
• A great team worker - an emerging role model within Isio, with the ability to support and develop others.
• Experience of presenting administration reports and communicating with clients/trustees.
• Experience of managing, mentoring and developing teams.

Demonstrated Commitment to our Core Purpose

• Power in Partnership: We work in partnership with our clients & each other – building open and trusted relationships. Working together allows us to deliver the best for our clients.
• Future Focus: We want to push our industry forward by solving problems in better ways that benefit both our clients & society.
• Strength in Difference: We work with diverse perspectives to find better solutions. Working with differences makes us stronger.
• People First: We recognise that pensions is a people business. People are the source of Isio’s expertise and it is people’s lives that we affect through our advice.

What we offer you

Isio is a people business, and we’re committed to helping our great colleagues gain a wide variety of experience, significant development opportunities and progression through the business. The variety of work that’ll be available to you will enable you to do this.

On top, we also offer:

• A competitive remuneration package, including a bonus scheme.
• A defined contribution pension scheme.
• Life insurance.
• Healthcare benefits.
• Income protection benefits.
• 25 days annual leave (plus bank holidays) as standard with the option to purchase additional days of holiday. As well as two additional ‘Company’ days – a celebration day for your birthday and an extra day over Christmas.
• Corporate Social Responsibility (CSR) allowance
• Flexible working opportunities.
• A flexible benefits package.
• Internal development programmes including (technical and non-technical) training support and mentor programmes.
• Where required study support including study days, materials and exam entry support.

What’s next?

Click on the ‘apply’ and follow the simple application process on-line.

If you think you may require a reasonable adjustment to be made for any reason at any stage of your recruitment process, please email hrrecruitment@ISIO.com

About Isio

Isio was ‘born’ in 2020 from the sale of KPMG UK’s Pension Practice to a private equity firm. An industry-leading challenger, we provide diverse expertise spanning Pensions, Investment, Benefits and Wealth to give clients an integrated experience.

Isio is built by challengers, innovators and forward-thinkers, grounded around a vision which strives to deliver greater financial confidence for everyone. We empower and develop those who join us – valuing curious minds and giving people the freedom to outperform. Known and respected for our agility, we harness specialist experience, bold thinking and the desire to push the boundaries of what we can achieve for our clients, from small to blue chip, public to private.

Isio is growing and we are looking for people who share our purpose and behaviours to join us on this journey, as we continue driving exceptional results for both our clients and people.

We are committed to equality, diversity and inclusion – bringing your whole self to work every day. We have hubs across the UK and many of our roles are flexible in location to help create a work-life balance that works for you.

Isio Group is an equal opportunities employer and we welcome applications from all suitably qualified candidates.