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Administration Assistant

We are seeking an Administration Assistant to support our pension scheme administration service. You will be required to support the administrators by offering first-line in-bound call support, processing incoming post (both digital and hardcopy), following processes, updating records, inputting data and general office/clerical duties. You will be responsible for following processes closely ensuring work is delivered to a high standard at all times.

The role involves dealing with confidential information therefore a high level of discretion and professionalism is essential. You must also be able to work well under pressure during busy periods when the volume of incoming post and in-bound calls can increase substantially.

No prior pension administration experience is needed as all training will be provided.

The ideal candidate will already have experience of working in an office environment, have excellent customer service and computer skills and be able to process work to a very high standard.

This role is 100% office based, in our central Croydon office near the station.

Key Responsibilities

• Opening and processing post.

• Scanning and indexing documents and digital images.

• Answering in-bound calls and resolving queries.

• Prioritising work to ensure delivery in accordance with client Service Level Agreements.

• Processing member events within specific timeframes and ensuring compliance with internal standards and scheme and legislative rules.

• Producing letters, emails and reports based on set templates as well as producing bespoke letters and emails where required.

• Maintain a culture which reflects Isio's values and puts the member at the heart of all activities.

• Keeping up to date with procedural, technical and scheme changes.

• Participation in ad-hoc administration projects/exercises.

• Identifying and recording non-core fee events.

• Liaising with contacts to maintain and build strong client relationships.

Key skills and experience

• GCSE (or equivalent) English and mathematics (A-C).

• Strong numeracy skills.

• Strong literacy skills.

• Strong data input skills.

• Strong MS office skills.

• Previous office experience.

• Contact or Call Centre experience. (Desirable)

Demonstrated Commitment to our Core Purpose

• Power in Partnership: We work in partnership with our clients & each other – building open and trusted relationships. Working together allows us to deliver the best for our clients.
• Future Focus: We want to push our industry forward by solving problems in better ways that benefit both our clients & society.
• Strength in Difference: We work with diverse perspectives to find better solutions. Working with differences makes us stronger.
• People First: We recognise that pensions is a people business. People are the source of Isio’s expertise and it is people’s lives that we affect through our advice.

What we offer you

Isio is a people business, and we’re committed to helping our great colleagues gain a wide variety of experience, significant development opportunities and progression through the business. The variety of work that’ll be available to you will enable you to do this.

On top, we also offer:

• A competitive remuneration package, including a bonus scheme.
• A defined contribution pension scheme.
• Life insurance.
• Healthcare benefits.
• Income protection benefits.
• 25 days annual leave (plus bank holidays) as standard with the option to purchase additional days of holiday. As well as two additional ‘Company’ days – a celebration day for your birthday and an extra day over Christmas.
• Corporate Social Responsibility (CSR) allowance
• Flexible working opportunities.
• A flexible benefits package.
• Internal development programmes including (technical and non-technical) training support and mentor programmes.
• Where required study support including study days, materials and exam entry support.

What’s next?

Click on the ‘apply’ and follow the simple application process on-line.

If you think you may require a reasonable adjustment to be made for any reason at any stage of your recruitment process, please email hrrecruitment@ISIO.com

About Isio

Isio was ‘born’ in 2020 from the sale of KPMG UK’s Pension Practice to a private equity firm. An industry-leading challenger, we provide diverse expertise spanning Pensions, Investment, Benefits and Wealth to give clients an integrated experience.

Isio is built by challengers, innovators and forward-thinkers, grounded around a vision which strives to deliver greater financial confidence for everyone. We empower and develop those who join us – valuing curious minds and giving people the freedom to outperform. Known and respected for our agility, we harness specialist experience, bold thinking and the desire to push the boundaries of what we can achieve for our clients, from small to blue chip, public to private.

Isio is growing and we are looking for people who share our purpose and behaviours to join us on this journey, as we continue driving exceptional results for both our clients and people.

We are committed to equality, diversity and inclusion – bringing your whole self to work every day. We have hubs across the UK and many of our roles are flexible in location to help create a work-life balance that works for you.

Isio Group is an equal opportunities employer and we welcome applications from all suitably qualified candidates.