About Us

Without careful consideration today, tomorrow’s pensions don’t exist.

That’s where Isio comes in, giving our clients the advice and support they need to deliver better outcomes and financial wellbeing for their members in the decades to come.

Isio provides full-service pensions consultancy from actuarial expertise through to investment advice and third-party administration, as well as advising clients on providing the best possible reward and benefits packages for members. Following the acquisition of Premier in January 2022, now is an exciting time to join us as we broaden our offering. You will play a key role in driving forward Isio into the future.

We’re a People First business, so we want to make sure that you are supported to reach your goals, whatever they may be. We’ll support you with studying, be flexible around family life and enable you to give back to the community through paid volunteering days.

We aim to create an environment where you can succeed in a role which makes the most of your existing skills and develops new ones.

We are committed to equality, diversity and inclusion – bringing your whole self to work every day. We have hubs across the UK and many of our roles are flexible in location to help create a work-life balance that works for you.

Isio Group are an equal opportunities employer and we welcome applications from all suitably qualified candidates.

Administration Assistant Central Services

• Opening and processing post.
• Scanning and indexing documents and digital images.
• Answering in-bound calls and resolving queries.
• Prioritising work to ensure delivery in accordance with client Service Level Agreements.
• Processing member events within specific timeframes and ensuring compliance with internal standards and scheme and legislative rules.
• Producing letters, emails and reports based on set templates as well as producing bespoke letters and emails where required.
• Maintain a culture which reflects Premier’s values, and puts the member at the heart of all activities.
• Keeping up to date with procedural, technical and scheme changes.
• Participation in ad-hoc administration projects/exercises.
• Identifying and recording non-core fee events.
• Liaising with contacts to maintain and build strong client relationships.

Skills required

• A-Level or equivalent.
• GCSE English and mathematics (A-C).
• Strong numeracy skills.
• Strong literacy skills.
• Strong data input skills
• Strong MS office skills.

Demonstrated Commitment to our Core Purpose:

Power in Partnership: We work in partnership with our clients & each other – building open and trusted relationships. Working together allows us to deliver the best for our clients.

Future Focus: We want to push our industry forward by solving problems in better ways that benefit both our clients & society.

Strength in Difference: We work with diverse perspectives to find better solutions. Working with differences makes us stronger.

People First: We recognise that pensions is a people business.  People are the source of Isio’s expertise and it is people’s lives that we affect through our advice.