About Us

Without careful consideration today, tomorrow’s pensions don’t exist.

That’s where Isio comes in, giving our clients the advice and support they need to deliver better outcomes and financial wellbeing for their members in the decades to come.

Isio provides full-service pensions consultancy from actuarial expertise through to investment advice and third-party administration, as well as advising clients on providing the best possible reward and benefits packages for members. Following the acquisition of Premier in January 2022, now is an exciting time to join us as we broaden our offering. You will play a key role in driving forward Isio into the future.

We’re a People First business, so we want to make sure that you are supported to reach your goals, whatever they may be. We’ll support you with studying, be flexible around family life and enable you to give back to the community through paid volunteering days.

We aim to create an environment where you can succeed in a role which makes the most of your existing skills and develops new ones.

We are committed to equality, diversity and inclusion – bringing your whole self to work every day. We have hubs across the UK and many of our roles are flexible in location to help create a work-life balance that works for you.

Isio Group are an equal opportunities employer and we welcome applications from all suitably qualified candidates.

Administration Team Leader

Role and Responsibilities:

The general duties of the role will include checking and authorising the work of the team in accordance with scheme rules and current industry legislation. You will be responsible for managing the personal development of team members so that they achieve both team targets and actively encourage their learning and development.

The ideal candidate will be already working as a Team Leader/Manager within the Third Party Administration sector and should possess strong leadership and advanced numerical skills. They should be team orientated with excellent interpersonal skills and a logical approach to problem solving, as well as being flexible with the ability to work under pressure and to deadlines; effectively prioritising your own workloads and those of others by allocating work within the team.

The majority of Isio's portfolio is made up of Defined Benefit (Final Salary) pension schemes and therefore experience of delivering administration services to these clients is of paramount importance.

• Allocate, oversee and prioritise the allocation of incoming work.
• Manage resources to ensure that scheme event and member event targets are achieved.
• Management and supervision of trainees/administrators.
• Review and check outgoing work to ensure it complies with internal standards, scheme and legislative rules.
• Maintain a culture which reflects Premier’s values, and puts the member at the heart of all activities.
• Ensure delivery of services in accordance with client Service Level Agreements.
• Attendance of Trustee or client meetings.
• Attending internal and external meetings to provide technical support and guidance on related client administration issues.
• Keeping up to date with technical and scheme changes.
• Management of ad hoc administration projects/exercises.
• Identifying and recording non-core fee events.
• Management of administration contacts and client relationships.
• Supporting the Member Services Manager.
• Building technical client knowledge and understanding.

Experience and Competencies Required:

Essential

• A-Level or equivalent.
• Experience of directly managing a team of administrators in a third-party administration environment.
• Several years experience of delivering administration services to Defined Benefit pension schemes.
• Exceptional technical pensions and legislative knowledge and understanding.
• Experience of training and developing others.
• Exceptional MS office skills.
• Experience of presenting administration reports and interacting with clients/trustees.

Desirable

• APMI, DPA or equivalent professional qualification.
• Experience of Profund oPen 2.
• Experience of Bizflow.

Demonstrated Commitment to our Core Purpose:

Power in Partnership: We work in partnership with our clients & each other – building open and trusted relationships. Working together allows us to deliver the best for our clients.

Future Focus: We want to push our industry forward by solving problems in better ways that benefit both our clients & society.

Strength in Difference: We work with diverse perspectives to find better solutions. Working with differences makes us stronger.

People First: We recognise that pensions is a people business.  People are the source of Isio’s expertise and it is people’s lives that we affect through our advice.