About Us

Without careful consideration today, tomorrow’s pensions don’t exist.

That’s where Isio comes in, giving our clients the advice and support they need to deliver better outcomes and financial wellbeing for their members in the decades to come.

Isio provides full-service pensions consultancy from actuarial expertise through to investment advice and third-party administration, as well as advising clients on providing the best possible reward and benefits packages for members. Following the acquisition of Premier in January 2022, now is an exciting time to join us as we broaden our offering. You will play a key role in driving forward Isio into the future.

We’re a People First business, so we want to make sure that you are supported to reach your goals, whatever they may be. We’ll support you with studying, be flexible around family life and enable you to give back to the community through paid volunteering days.

We aim to create an environment where you can succeed in a role which makes the most of your existing skills and develops new ones.

We are committed to equality, diversity and inclusion – bringing your whole self to work every day. We have hubs across the UK and many of our roles are flexible in location to help create a work-life balance that works for you.

Operational Excellence in Pensions - Manager

 The Operational Excellence in Pensions (OeP) team has a vacancy for a Manager who
will be part of a national team. The role is to help clients assess and improve all aspects
of Operational Delivery within Pensions with focus on administration, governance and
data. Given the national scope of this role, we are happy to consider candidates in any
one of our regional offices  

Role and Responsibilities

• Lead the day to day delivery to a number of our pension clients who include some
of the largest and most complex DB and DC pensions schemes in the UK.
• Work directly with pension providers and insurers and with public services
schemes.
• Work with our clients to design and deliver reviews of administration operations,
service improvement plans and administration provider tenders and selections.
• Involvement in GMP reconciliation and data cleansing work prior to GMP
equalisation, or other data and benefit audit projects.
• Help clients assess and enhance their governance and effectiveness, with a wide
range of projects including Trustee Board Effectiveness assessments, governance
structure reviews and risk management.
• Responsibility for leading the day to day management of the people delivering
these projects, as well as being the first point of contact for your clients.
• Review the work carried out by more junior members of the team as well as
working directly with clients yourself.
• Train and mentor more junior members of the team.
• Develop relationships with current clients and potential targets in order to support
the team to secure further work and add to revenue.

Experience and Competencies Required  

The ideal candidate is expected to have a good level of experience at a consultancy
carrying out work similar to the role requirements.
• Sound market knowledge and a passion for excellence in administration and
governance of pensions.
• Proven experience of working with trustee boards and/or scheme sponsors to
deliver administration or governance projects.
• Good communication skills, problem solving and experience of managing people
are essential.
• Knowledge of a variety of administration packages, the TPA market (a background
in administration may be helpful but not essential) and Word, Powerpoint and
Excel packages would also be advantageous.
• As a Manager, you are likely to be expected to have gained or working towards
Pensions Management Institute qualifications

Demonstrated Commitment to our Core Purpose

Power in Partnership: We work in partnership with our clients & each other – building open and trusted relationships. Working together allows us to deliver the best for our clients.

Future Focus: We want to push our industry forward by solving problems in better ways that benefit both our clients & society.

Strength in Difference: We work with diverse perspectives to find better solutions. Working with differences makes us stronger.

People First: We recognise that pensions is a people business.  People are the source of Isio’s expertise and it is people’s lives that we affect through our advice.