About Us

Isio launched in March 2020, previously KPMG’s UK pensions practice, and is now one of the UK’s largest independent pensions advice and wealth management specialists. Isio combines actuarial expertise, third-party administration, investment consulting and DC specialism. Giving clear counsel and delivering better outcomes for pension scheme sponsors, trustees and members.

Isio is committed to equality, diversity and inclusion – what you are, and what you can be. We offer a competitive package and intelligent working solutions to promote this.

Our Pensions Administration team is focussed in three offices: Reading, Birmingham and Manchester. This role will be connected to one of these locations with the ability to work flexibly at home and from the office and there are regular social events to bring people together.

Your development is important to us, and you will be encouraged and supported to study for the Certificate in Pensions Calculations. You will have the opportunity to develop customer service, communication, team-working and technical skills.

Responsibilities

As a Pensions Administrator, you will assist in the delivery of administration services to pension scheme members and a number of our pension clients (predominantly with Defined Benefit pension arrangements). You will be part of a team who are committed to providing an excellent service to their members and supporting them through a range of significant life events including Retirement, Transfer and Bereavement.

We will give you the support, learning and development you need to become an expert in:

• Maintaining accurate member records
• Calculating pension benefits (both manually and automated)
• Providing clear information to members
• Paying members the right amount, on time, every time
• Delivering the highest standard of service, successfully guiding members through complicated topics and life events
• Understanding and prioritising work to do the right thing for our members

Our career pathways programme shows how you can develop and enjoy a rewarding role in Pensions Administration. For example, people management and leadership, technical development, and project management

Qualifications and Skills

• Experience of working in a customer focussed role preferably within financial services.
• Good communication and interpersonal skills, with the confidence to work independently to manage your workload.
• Excellent organisational skills with the ability to manage multiple demands within a busy environment.
• Confidence in using Microsoft Office, Word and Excel applications to a high level.
• Strong numerical skills with the ability to undertake detailed mathematical calculations accurately.

In return

• A competitive salary dependant on experience
• Pension scheme with 6% employer contributions
• 25 days holiday (plus a day off for your birthday and a company day at Christmas), with the ability to purchase more leave
• Company close down between Christmas and New Year
• Access to a wide range of flexible benefits including cycle to work, healthcare, group income protection etc
• Life assurance x 4
• Performance related bonus (discretionary)

Demonstrated Commitment to our Core Purpose

Power in Partnership: We work in partnership with our clients & each other – building open and trusted relationships. Working together allows us to deliver the best for our clients.

Future Focus: We want to push our industry forward by solving problems in better ways that benefit both our clients & society.

Strength in Difference: We work with diverse perspectives to find better solutions. Working with differences makes us stronger.

People First: We recognise that pensions is a people business.  People are the source of Isio’s expertise and it is people’s lives that we affect through our advice.